Frequently Asked Questions
Q1: Are you manufactory or trade company?
We are direct manufactory specialized in wood crafts for 9 years. So we can make custom wood items based on special designs.
Q2: Can we put our Logo or brand name on the product or package?
Sure. Your Logo can be put by Hot Stamping, Silk-screen Printing, digital print or Sticker etc. Welcome OEM & ODM design for the product.
Q3: How Long Is The Sample Time?
About 5-7 Days. Samples Will Be Sent By Courier And Arrive Within 7-14 Days.
Q4: How About The Delivery Time?
Within 20-35 Days, According To Your Order Quantity And Product Workmanship.
Q5: How can I get the samples? Is a free sample possible?
If you need samples, we can make them as per your request. They will be sent by DHL/UPS/FEDEX/TNT and other express services. Sample prepaid is acceptable if you prefer cheaper freight. Generally speaking, samples could be free of charge if they do not require a customized logo, with freight collected.
Q6: Do you support customized wood materials and sizes?
Yes, we support complete customization. You can choose from various materials such as Bamboo, Acacia, Rubberwood, Beech, Ash, Oak, Black Walnut, Maple, MDF, or Sapele, tailored specifically to your dimensions.