Q What is your minimum order quantity?
Usually our MOQ is 500 pieces, though some items may require more. We also accept lower quantities for trial orders and recommend ordering by container (20ft, 40ft, 40HC) to secure the best pricing.
Q How does your factory conduct quality control?
We have dedicated personnel monitoring the production process. Before shipment, we provide comprehensive quality reports including product and package photos to ensure everything meets your standards.
Q What is your sample policy?
Samples are typically ready within 5-10 days. We can provide free samples or custom-designed samples based on your requirements, with the customer covering the express shipping costs.
Q How about your delivery time?
Generally, delivery takes 30 to 45 days after receiving advance payment. Specific timing depends on the order items and quantity. Regular orders can sometimes be delivered within 15 days.
Q What are your payment terms?
Usually a 30% deposit is required, with the balance due after receipt of shipping document copies. We provide photos of products and packages before final payment. We accept various methods including T/T, L/C, and Western Union.
Q What certificates do you have?
We hold certificates including FSC, LFGB, SEDEX, BSCI, and ISO9001. We are also able to apply for specific certificates required by your market if the order quantity is sufficient.