Frequently Asked Questions
Q
Are you a factory or trading company?
We are manufacture with our own export trading company which with rich experience for over 12 years. Our factory established in 2010, and our export company was established in 2017.
Q
Can I Get Samples? Sample time?
Yes, Certainly. We can do samples for you. Sample time: 2-3days (samples in stock) / 7-15days (sample need produce).
Q
Could I Put My Own Logo On It?
Sure, OEM & ODM is Welcome. Customer Logo Can Be Made By Laser, Engraved, Embossed, Hotstamp, 3D Hotstamp, Etc.
Q
How About The Quality?
We are a professional bamboo wood products factory since 2010. We have our own R&D department, which specializes in the production of high-quality products. Quality is the life of the product. From material selection to production process, we do QC in 3 times to make sure quality no problem.
Q
How About your Package?
Packaging can also be custom by customer's requests. Normally, all the products would be wrapped with plastic film to avoid moisture and damage on the surface. Then different carton boxes are used for packaging, depending on the requirement of the customer.
Q
What about your Warranty and after-sale service?
We provide 7*24hours after-sales contact service and try our best to meet the demand of the customers, will consult and follow the relevant sellings and handlings. In the 7 days after the goods arrive, if have any damage caused by transportation problems, we will re-offer the good products.