Q1: Can we get samples and is there any sample fee?
Sure, we always believe that only a specific sample will make your business perfectly be done. We'll customize samples by charging a certain cost, and we promise that will be all refunded after order final confirmed.
Q2: Do you offer customization for customers' designs?
Customers' designs are warmly welcomed. It's our responsibility to protect your designs, arrange our powerful designs group to make samples for you and try our best to meet your demands.
Q3: What are your standard terms of packing?
Generally, we pack your goods in inner box and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
Q4: What are the terms of payment for orders?
T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q5: Which delivery terms do you support?
We support multiple delivery terms including EXW, FOB, CFR, CIF, and DDU.
Q6: How is the product quality ensured before shipment?
We maintain strict quality control standards. As mentioned in our payment terms, we provide detailed photos of the products and packaging for your approval prior to final balance payment and shipment.
Ghella Kitchen
