💡 Frequently Asked Questions
Can you make the samples as customized drawing or photos?
Yes, we can provide customized sample production based on your specific drawings or photographic requirements.
Can you do the customized logo and packaging?
Yes, we support customized branding options including engraved laser logos and silk-print options for both products and packaging.
How do you guarantee the quality of your product?
Quality is ensured through multiple steps: confirmation samples via express or photo before mass production, options for professional third-party inspections, and detailed production photos provided for approval before final payment and shipment.
Do you use dyes for the bamboo board colors?
No, we use a natural steaming process. The natural bamboo turns to a beautiful carbonized brown color due to the natural sugars reacting to the water steam during the hours-long process, without any added dyestuffs.
What are the benefits of the carbonization process?
Carbonization provides several advantages: high-temperature disinfection, increased bamboo durability and hardness, prevention of extra fiber scratches, and the exclusion of harmful gases or substances.
What are the advantages of being your client?
Our clients enjoy regular updates with new product designs, flexible payment terms, and exclusive service for major milestones and orders.