Frequently Asked Questions
Q1: Do you have a factory?
A: We are a reliable manufacturer with 15 years of experience in producing bamboo and wood tableware and kitchenware.
Q2: Do you provide customized services?
A: Yes, we are able to customize the size of products and packaging according to your specific requirements.
Q3: How can I obtain samples?
A: We can provide samples upon request. The sample cost is refundable once a formal order is placed.
Q4: What is the lead time for samples and production?
A: Samples are usually ready within 3-5 days. Mass production typically takes about 30 days depending on the order quantity.
Q5: What are your payment terms?
A: Our standard terms are 30% T/T or PayPal deposit in advance, with the balance paid upon copy of B/L or L/C at sight.
Q6: Are the materials food-safe?
A: Yes, all our products are made from natural wood and bamboo, designed specifically for kitchen use and food safety.
Ghella Kitchen
